Shipping & Returns
Shipping Policy
At Vivah Box, we ensure your handcrafted gifts reach you safely and on time, no matter where you are in India.
Shipping Coverage:
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We currently offer Pan-India delivery through trusted courier partners.
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International shipping can be arranged on request (additional charges apply).
Processing Time:
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Orders are processed within 1–3 business days after payment confirmation.
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Customized or bulk orders may require additional processing time.
Delivery Time:
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Standard Delivery: 5–7 business days (depending on location).
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Express Shipping: 2–4 business days (available on request, extra charges apply).
Shipping Charges:
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Free shipping
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Standard shipping charges apply for orders below the free-shipping limit.
Order Tracking:
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Once dispatched, you will receive a tracking ID via email/WhatsApp to monitor your delivery.
Packaging & Safety:
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Every product is securely packed to avoid damage during transit.
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In case of any damage during shipping, please contact us within 48 hours of delivery with photos/videos.
Return & Exchange Policy
At Vivah Box, we take great care in ensuring our products are of the highest quality and safely packaged. However, if you receive a product that is damaged, defective, or incorrect, we are happy to assist with a return or exchange.
Eligibility for Return/Exchange:
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Returns or exchanges must be requested within 48 hours of delivery.
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The product must be unused, in its original packaging, and in the same condition as received.
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Mandatory Proof: A clear, continuous video is required — starting from the moment you open the package until you check the product. This helps us verify the issue and process your request quickly.
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Videos must be unedited and show the entire unboxing process.
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Without proper video proof, returns or exchanges will not be accepted.
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Process:
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Contact our Customer Care team via WhatsApp at +91 97287 07114 or email at Nidhirishigarg@gmail.com within 48 hours of delivery.
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Share the video proof and order details.
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Our team will review and confirm if your return or exchange request is approved.
Non-Returnable Items:
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Customized or personalized products.
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Products damaged due to misuse or negligence after delivery.
Refunds:
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Refunds (if applicable) will be processed to your original payment method within 5–7 business days after receiving and inspecting the returned product.
We appreciate your understanding and cooperation in following this policy — it helps us maintain fairness and quality service for all customers.